Plan Guidelines

Guidelines

Clear Expectations. Better Service.

This Guidelines page explains how GMB Handyman’s Preventative Maintenance Plans work, what’s included, how scheduling and additional service calls are handled, and what to expect if we discover issues that require more time or materials. Our goal is to make everything clear up front so your plan feels simple, fair, and valuable.

Preventative Maintenance Plan Guidelines (GMB Handyman)

These guidelines apply to our homeowner plans (Bronze, Silver, Gold) and help set expectations for Platinum (commercial/facilities) agreements, which are custom-quoted and documented separately.

1) What a Preventative Maintenance Plan is (and isn’t)

A GMB Preventative Maintenance Plan is a structured, scheduled maintenance program designed to:

Catch small issues early (before they become expensive repairs)

Keep key home systems and common problem areas in good working order

Provide clear recommendations and a maintenance “roadmap”

Offer member benefits (discount ladder, member service call pricing, and GMB Credit)

A plan is not a full home warranty, insurance policy, or unlimited repair membership. It does not guarantee that nothing will break. What it does do is improve reliability and reduce surprises through consistent checkups and prioritized next steps.

2) Plan visit frequency (standard home plans)

Your plan includes scheduled preventative visits:

Bronze: 1 visit per year

Silver: 2 visits per year (typically seasonal)

Gold: 4 visits per year (quarterly)

Platinum contracts (for apartment communities, commercial buildings, and facilities) are defined by the service agreement (cadence, scope, response windows, reporting, etc.).

3) What happens during a plan visit (the “time-boxed” approach)

To keep plan pricing fair and sustainable, each scheduled plan visit is time-boxed. That means we arrive with a checklist and a clear scope for what can reasonably be completed within the plan visit window.

Plan visits typically include:

A structured walkthrough/checklist (focused on common high-impact areas)

Visual checks for early warning signs (leaks, wear, loose fixtures, drafts, safety concerns, etc.)

Minor adjustments and small preventative actions that fit within the visit scope

A short visit summary (what we checked, what we addressed, and what we recommend next)

Time-boxed means:

If something requires extensive repair, specialized diagnostics, multiple materials runs, or a longer labor window, it becomes a separately quoted repair (see Section 5).

We do not “roll over” into unlimited labor during a plan visit.

This structure protects you (by surfacing issues early) and protects the quality of service (by ensuring we have time to do work correctly and safely).

4) What’s included vs. what’s not included

We want you to know exactly what you’re buying.

Generally included in plan visits:

Preventative checks and visual inspections

Minor tightening/adjustments and small quick fixes when feasible

Simple replacement of small consumables only if provided (example: customer-provided batteries or filters) unless we quote otherwise

Recommendations and prioritization for future work

Generally not included in plan visits (separately quoted if needed):

Large repairs, multi-hour projects, or work requiring return trips

Projects requiring permits, specialty tools, or specialty trades beyond handyman scope

Work that requires opening walls/ceilings extensively

Emergency/after-hours service (unless explicitly included in an agreement)

Major remodels, large installations, or full replacements of systems

If you ever have a question about whether something is included, ask and we will tell you clearly before proceeding.

5) What happens if we find a bigger issue

If we find something that needs deeper repair work, we will:

Explain what we found in plain language

Tell you the risk level (urgent vs. should plan soon vs. monitor)

Provide an estimate or quote for the repair (labor & materials)

Let you decide how to move forward

We do not proceed with significant additional work without your approval.

6) Additional service calls (outside the scheduled plan visits)

You can request additional visits at any time for repairs or improvements outside your scheduled maintenance visits. These are considered service calls.

Standard (non-member) service call pricing typically starts at:

$175 (includes the first hour), plus materials

Additional labor is typically billed at $95/hour (billed in 30-minute blocks)

Plan member service call pricing (for additional visits):

Bronze members: discounted service call base is $150

Silver members: discounted service call base is $125

Gold members: discounted service call base is $100

These discounted service call rates apply to additional visits outside your included plan visits. Materials/parts are still additional unless included in a written quote.

7) The discount ladder (how member discounts grow over time)

To reward consistency and loyalty, plan members may receive a “discount ladder” that increases with time on plan. Your current discount level is based on how long your plan has remained active and in good standing.

Important notes about the discount ladder:

Discounts generally apply to eligible labor on additional work and service calls

Discounts may not apply to third-party costs, permit fees, or specialty vendor services

Discounts may not stack with other promotions unless we confirm in writing

Discount tier progression may pause if an account becomes past due (see Installment/Grace policy)

(If you want this page to show the exact ladder percentages by month range, tell me the exact ladder you want to publish and I’ll insert it in a clean table.)

8) GMB Credit (rules and expectations)

GMB Credit is a loyalty benefit for plan members. While your plan is active and in good standing, your account accrues credit monthly:

Bronze: +$5/month

Silver: +$10/month

Gold: +$15/month

Credit cap: up to $1,000 per property.

Important GMB Credit rules:

GMB Credit is a service credit, not cash.

It cannot be redeemed for refunds.

It cannot be used to pay your plan membership fees.

It may only be applied toward eligible work performed by GMB Handyman.

If your plan becomes past due, credit may be frozen (not usable) until the account is current.

If your plan is cancelled, unused credit may expire (see your billing policy).

9) Scheduling, arrival windows, and access

To keep the schedule fair for all customers:

We schedule plan visits based on availability and service area routing.

We may provide an arrival window rather than an exact arrival time.

You are responsible for providing safe, reasonable access to the work areas.

Before we arrive, please:

Secure pets as needed

Ensure we can access the areas to be inspected or worked on

Inform us in advance of any gate codes, parking restrictions, or special entry instructions

If we arrive and cannot access the property/work area, the visit may be considered missed and may require rescheduling (and may be subject to a service charge depending on the situation).

10) Materials, fixtures, and customer-provided items

Some customers prefer to purchase their own fixtures (faucets, lights, hardware). That’s fine.

If you provide materials:

You are responsible for confirming style/finish preferences

We can’t guarantee compatibility or performance of customer-purchased parts

If a customer-provided item is defective, incompatible, or missing parts, additional time may be billable

If you want us to source materials, we can do so with approval and include them in your estimate.

11) Safety, scope limits, and referrals

GMB Handyman focuses on the services we can deliver safely and correctly within our scope. Some jobs may require licensed specialty trades or additional permits depending on local requirements and job complexity.

If we determine your request is outside scope, we will:

Tell you clearly

Recommend next steps (and, when possible, refer you to the appropriate professional)

12) Weather, delays, and rescheduling

For exterior work and certain maintenance tasks, weather conditions may affect timing. We reserve the right to reschedule due to safety conditions, severe weather, or circumstances outside our control.

13) Results, prevention, and no-guarantee language (important)

Preventative maintenance improves the odds of avoiding major issues, but it does not eliminate all risk. Homes and buildings wear over time, and unexpected failures can still occur. By enrolling in a plan, you are choosing a proactive approach, but you acknowledge that:

Not all problems are visible during a standard visit

Some issues develop between visits

Some repairs require specialized inspection or longer diagnostic work

We will always communicate clearly about what we observe and what we recommend.

14) Changes to plans and guidelines

GMB may update plan features, pricing, discount ladders, or program rules as the business grows. If we make material changes, we will provide reasonable notice and apply changes going forward according to your renewal terms.

15) Questions? We’ll help you choose the right fit

If you’re unsure what’s included, how scheduling works, or whether a project should be a plan visit item vs. a separate repair, reach out. We’d rather clarify early than disappoint later.

Contact GMB Handyman:

[Insert email] | [Insert phone]

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Whether you need a quick repair or want to explore our preventative maintenance plans, GMB Handyman is here to help. Contact us today for a fast response and transparent estimate. Let's keep your property running smoothly.